FAQS

You may purchase our products on this website or at Kiehl's freestanding stores and fine department and specialty stores throughout the U.S.

To locate your nearest Kiehl's store, we invite you to use our Store Locator. Simply enter your zip code to find the addresses of Kiehl's stores and retail partners most convenient for you.

To see if a retail partner has a specific product just enter your zip code in the Find A Store section on the product's page.

We invite you to visit with us at one of our Kiehl’s counters for a complimentary skincare consultation complete with samples of the Kiehl's formulas most appropriate for you.

To locate your nearest Kiehl's store, we invite you to use our Store Locator. Simply enter your zip code to find the addresses of Kiehl's stores and retail partners most convenient for you.

Additionally, enjoy three free samples of your choice with purchase at checkout!

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 days to process the order.

To receive a full refund to your credit card account, please return the order to us at:
Kiehl’s Since 1851
1620 Stateline Road East
Southaven, MS 38671

Should you have additional questions or concerns, email us here, under "My Question" choose Online Orders.
Alternatively, call us toll-free at 1-800-KIEHLS-2 (1-800-543-4572)

Mon – Fri 8:00 AM-12:00 midnight EST
Sat – Sun 10:00 AM-7:00 PM EST

We currently accept all major US credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders, or international forms of payment including non-US credit cards.

Should you have additional questions or concerns, email us here, under "My Question" choose Online Orders. Alternatively, call us toll-free at 1-800-KIEHLS-2 (1-800-543-4572)

Mon – Fri 8:00 AM-12:00 midnight EST
Sat – Sun 10:00 AM-7:00 PM EST

You have reached the US website and although our products are sold worldwide, we are unable to assist with inquiries from outside the United States.

You can only order products from the website in the country in which you reside. Kiehl's Since 1851 currently offers ecommerce websites in other countries. Please select the drop down on at the top left of the homepage to visit the Kiehl’s website for other countries.

We do not offer an international product online order service.

When re-setting your password, visit the sign-in page at the top right, then click “Forgot Your Password?”. Enter your email address and a temporary password will be sent to your email inbox.

We recommend that you change the temporary password to a password of your own choosing the next time you login to the system. To do so, click on Personal Information and confirm your email, enter a new password, confirm the new password, and click “Update Profile”.

Should you have additional questions or concerns, email us here, under "My Question" choose My Account. Alternatively, call us toll-free at 1-800-KIEHLS-2 (1-800-543-4572)

Mon – Fri 8:00 AM-12:00 midnight EST
Sat – Sun 10:00 AM-7:00 PM EST

We understand how disappointing it can be when a product you have used is no longer available and we invite you to consider an alternative Kiehl's formula or check to see if we are offering your favorite discontinued product as an online exclusive.

For more details, please visit http://www.kiehls.com/discontinued-products

Please visit our Last Chance Skincare page to buy your favorite products before they’re gone https://www.kiehls.com/last-chance/

For more information about our products and skincare solutions, you may also contact us or visit one of our Kiehl's locations where a Kiehl's Customer Representative would be happy to provide you with a complimentary skincare consultation complete with product recommendations most appropriate for your skin and hair concerns.
Should you have additional questions or concerns, email us here, under "My Question" choose Product Question. Alternatively, call us toll-free at 1-800-KIEHLS-2 (1-800-543-4572)

Mon – Fri 8:00 AM-12:00 midnight EST
Sat – Sun 10:00 AM-7:00 PM EST

To contact Kiehl’s regarding donations, please fill out our Contact Us form, select the subject “General Inquiries” and add your request to the comments section.

Alternatively, you may mail a request to:

Kiehl's Corporate Office, Integrated Communication Department
435 Hudson Street
New York, NY 10014

Our consumers’ health and safety have always been an absolute priority for L’Oréal. As is the support of animal welfare.

L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal no longer tests its ingredients on animals and no longer tolerates any exception to this rule.

Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal has been the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or make-up are no longer tested on animals.