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We at Kiehl's are committed to offering you a quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us some feedback in our Contact Us Form or by contacting a Kiehl's Customer Representative toll-free at 1-800-KIEHLS-2 (1-800-543-4572) 8 am to 12 am EST Mon - Fri, 10 am to 7 pm EST Sat & Sun.